Dispatch software for field service
Business Genie is dispatch software for field service businesses: scheduling and dispatch happen in one place, route optimization splits the day across your techs by the shortest drive, and each tech gets turn-by-turn directions to the next job in the iOS or Android app.
What dispatch does in Business Genie
Dispatch in Business Genie puts each job on a technician’s day, on the web or in the app. Route optimization splits jobs across your technicians, orders each day by the shortest drive and re-orders the rest of the day when a job comes in, keeping appointment windows. Crews record their hours with GPS in the same app.
Schedule, route and send crews from one place, on the web or in the app.
Scheduling and dispatch together
Jobs are scheduled and assigned to technicians from the same schedule, on the web or in the app.
Routed across the crew
Route optimization splits the day’s jobs across your technicians and orders each day by the shortest drive.
Re-routed when a job comes in
Add a job in the middle of the day and the rest of the day is re-ordered around it, with appointment windows kept.
GPS time tracking
Crews record their hours with GPS from the same app.
Dispatch, answered
What is field service dispatch software?
Dispatch software decides which technician goes to which job and in what order, and gets them there. It replaces the whiteboard and the round of phone calls each morning.
Can I dispatch from my phone?
Business Genie runs on the web and in the iOS and Android app.
What happens when an urgent job comes in?
Add it to the day and route optimization re-orders the rest of the day around it, keeping appointment windows and job lengths.
Where dispatch sits in a job
A job runs from the quote to the follow-up, one stop per stage, with the parts of Business Genie that serve each. Dispatch is the fourth: where the job leaves the office and goes onto a tech’s day. Every stop is in the same software, on the web and in the iOS and Android app. Dispatch works with route optimization, scheduling, GPS time tracking and the mobile app.
- 1
Quoted
- 2
- 3
Scheduled
- 4
DispatchedYou’re here
- Dispatch
- Job dispatching
- 5
Routed
- 6
On the job
- 7
Invoiced
- 8
Paid
- 9
In the books
- 10
What it made
- 11
Followed up
Dispatch, by trade
Each trade’s own jobs, waiting to go out
- HVAC dispatch software
- AC tune-up
- Furnace or heat pump inspection
- AC repair
- Thermostat installation
- Plumbing dispatch software
- Drain cleaning
- Leak repair
- Fixture repair and replacement
- Water heater flush
- Electrical dispatch software
- Outlet, switch and GFCI work
- Smoke and CO alarm replacement
- Estimate visit
- Troubleshooting call
- Roofing dispatch software
- Roof inspection
- Leak repair
- Roof replacement
- Flashing repair
- Lawn care routing software
- Residential mowing
- Commercial grounds maintenance
- Fertilization and weed control
- Aeration and overseeding
- Pressure washing route software
- House washing
- Driveways and sidewalks
- Decks and fences
- Roof soft washing
Dispatch your own crew, free for a month
Business Genie is free for a month, with no credit card to start. The Business Genie team sets up your account and moves your existing data over for free. Plans start at $50 a month. Route optimization, which splits the day across your crew, is on every plan.