HVAC Dispatch Software for Faster Emergency Response
When the AC goes out in July, every minute counts. Business Genie shows you where every tech is, who's available, and gets them on-site fast.
Everything You Need for HVAC Dispatching
Live Dispatch Map
See all technicians on a real-time map with job status indicators. Know who's available, en route, or on a job at any moment.
One-Click Dispatch
Click the job, click the tech, done. They get instant notification with customer details, equipment history, and turn-by-turn directions.
Skill-Based Routing
Match jobs to qualified techs automatically. Commercial jobs go to commercial-certified techs. New installs to your senior team.
GPS Fleet Tracking
Track every van in real-time. Give customers accurate ETAs. Verify job site arrivals and departures for billing accuracy.
Customer ETA Updates
Customers get automatic "tech on the way" texts with real-time arrival estimates. Fewer "where's the technician?" calls.
Mobile Tech App
Techs see new dispatches instantly. Accept jobs, view customer history, update status, and navigate—all from their phone.
Frequently Asked Questions
How does Business Genie dispatch handle HVAC emergencies?
When an emergency call comes in—AC dead in a heatwave, furnace out in winter—you need the fastest response possible. Business Genie shows a real-time map of all your technicians with their current location, job status, and estimated completion time. You can instantly see who's closest and available. One click assigns the emergency to that tech, and they get an immediate push notification with customer details, address, and navigation. The customer automatically receives an ETA text. Average emergency response times drop by 35-40% compared to phone-based dispatch.
Can I dispatch different types of HVAC jobs to specialized technicians?
Yes. Business Genie supports skill-based dispatching for HVAC companies. You can tag technicians with their certifications and specialties—EPA certified, commercial HVAC, heat pump installation, boiler repair, refrigeration, etc. When you dispatch a job, the system highlights techs who are qualified for that specific work. You can also set up automatic dispatch rules: all commercial jobs go to your commercial team, all installs to senior techs, routine maintenance to any available tech.
How do HVAC customers know when their technician will arrive?
Customers receive automatic notifications throughout the service process. When you dispatch a tech, they get an "appointment confirmed" message. When the tech marks themselves "en route," the customer gets an ETA text based on real-time traffic. They can track the tech's arrival on a map link. On arrival, they're notified the tech has arrived. This communication dramatically reduces "where is the technician?" calls that tie up your office staff.
Does Business Genie work for after-hours HVAC emergency dispatch?
Absolutely. You can set up after-hours dispatch with on-call rotation schedules. When an emergency call comes in after hours, the system automatically routes it to your on-call technician. They get a push notification with job details and can accept or pass to the next tech in rotation. You can also set up auto-dispatch for emergencies flagged above a certain priority level, so urgent calls get assigned immediately without waiting for a dispatcher.
Related Resources
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