Plumbing Dispatch Software for Emergency Response
When customers call with burst pipes and flooded basements, every minute matters. Business Genie gets your nearest plumber dispatched and en route in seconds—not minutes.
Everything You Need to Dispatch Plumbing Jobs
Live Dispatch Map
See every plumber on a real-time map. Know who's available, who's on a job, and who's closest to the next call.
Instant Job Assignment
Click to assign, plumber gets notified instantly with all job details and turn-by-turn directions. No phone calls needed.
GPS Fleet Tracking
Track plumber vans in real-time. Give customers accurate ETAs. Verify job site arrivals for billing accuracy.
After-Hours Dispatch
Set up on-call rotations. Emergency calls auto-route to the designated plumber with customer pre-approval.
Service History Access
Plumbers see full property history—previous repairs, pipe layouts, water heater specs, and notes from past visits.
Customer Notifications
Automatic "plumber on the way" and "job complete" texts. Real-time ETA updates reduce "where are you" calls.
Frequently Asked Questions
How fast can I dispatch a plumber to an emergency call?
With Business Genie, emergency dispatch takes seconds. When a customer calls with a burst pipe or gas leak, you see all your plumbers on a live map with their current status. One click assigns the job to the nearest available plumber—they get an instant notification with the address, issue description, and turn-by-turn directions. Most plumbing companies cut their dispatch-to-arrival time by 35-40% compared to phone-based dispatch.
Can plumbers see customer history and previous work at that address?
Yes. The mobile app shows complete service history for each property including previous work orders, photos of pipe layouts, water heater specs, notes about access issues, and billing history. When your plumber arrives at a repeat customer, they already know the system—which saves diagnostic time and builds customer trust. You can also attach diagrams, permit information, and warranty details.
How does after-hours emergency dispatch work?
You can set up an on-call rotation where after-hours calls automatically route to the designated plumber. When an emergency call comes in outside business hours, the on-call plumber gets immediate notification. You can also require customer approval (like a $150 emergency fee) before dispatch. The system logs all after-hours activity for accurate billing and overtime tracking.
Does the dispatch system integrate with scheduling and invoicing?
Completely. When you dispatch a job, it appears on the plumber schedule. When they complete it, one tap creates the invoice with labor time calculated automatically. Parts used on the job can be added from a mobile parts list. The customer can pay immediately via the mobile app, or you can send the invoice by email or text. Everything flows together without re-entering data.
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