Plumbing dispatch software for emergency calls and busy days
Business Genie is plumbing dispatch software that assigns each job to a plumber and routes every plumber’s day by the shortest drive. When a burst pipe comes in, add it and the rest of the day re-routes around it — on the web and in the iOS and Android app.
1-month free trial · No credit card · Free setup
Water through the kitchen ceiling
Shut off at the main: no water until a plumber is there.
11:10: a burst pipe on Desert Willow Ct, and two plumbers out.
How plumbing dispatch works in Business Genie
The hard part of plumbing dispatch is the leak call that arrives when every plumber is already booked. In Business Genie the job is assigned, the day is routed, and the route changes when the day does. The drawing follows one call on a sample day, minute by minute.
It is built on route optimization, which is on every plan, and on the same dispatch every trade in Business Genie uses.
- 11:10
Where each plumber is when it rings
At 11:10 am a homeowner on Desert Willow Ct calls: water is coming through the kitchen ceiling. They have shut the water off at the main, so the house has none until a plumber is there. Both plumbers’ days are on the schedule. Plumber 1 finished a water heater on Juniper Way at 11:09, 4 miles away. Plumber 2 is quoting a repipe on Ocotillo Rd until 11:48, 11 miles away.
- 11:10
Assign it to the plumber who can go
Put the burst pipe on the calendar and assign it to Plumber 1. Plumber 1 is at the door at 11:19 am. Sent to Plumber 2 after the quote, it would be 12:11 pm: inside the 12:15 pm promised on the phone, but 52 minutes more with no water in the house, and his leak on Acacia St pushed back to 1:59 pm.
- 11:10
The rest of that day re-routes around it
Route optimization re-orders the rest of Plumber 1’s day. The sewer camera inspection moves behind the burst pipe, to 1:04 pm: the plumber still arrives inside the 11–2 arrival window the seller was given, and every job keeps its length. When one plumber can’t take a job, the day’s jobs split across your plumbers.
- 11:19
Directions to the leak
Turn-by-turn directions to Desert Willow Ct open from the job, in the iOS and Android app. 4 miles, 9 minutes: the house is without water for 9 minutes before a plumber is at the door.
When the leak is fixed
Dispatch ends where the paperwork starts. The plumber invoices from the job, in the iOS and Android app, and the customer pays by card, Apple Pay, PayPal, Venmo or Cash App (see plumbing invoicing software).
Every customer’s details and job history stay in the CRM, so the next plumber at that address can see what was done, and invoices sync to QuickBooks Online.
- 11:10Called in: water through the kitchen ceiling, off at the main.
- 11:10Assigned to Plumber 1; the rest of the day re-routed around it.
- 11:19At the door on Desert Willow Ct, 9 minutes after the call.
- 12:49The split in the attic line cut out and replaced, the water back on. Invoice sent from the job.
Plumbing dispatch questions
How do I dispatch a plumber to an emergency call?
Add the emergency as a job and assign it to a plumber. Route optimization re-orders the rest of that plumber’s day around it, keeping each customer’s time window and each job’s length, or splits the jobs across your plumbers. The plumber opens turn-by-turn directions from the job.
Route optimization in Business GenieCan plumbers see customer history at an address?
Yes. Each customer’s details and job history are kept in Business Genie’s CRM, on the web and in the iOS and Android app, so a plumber can see what was done on earlier visits.
Plumbing CRM softwareDoes the dispatch system connect to scheduling and invoicing?
Yes. A dispatched job is on the plumber’s schedule and in the day’s route, and when it is done the plumber invoices from the job and the customer pays by card, Apple Pay, PayPal, Venmo or Cash App. Invoices sync to QuickBooks Online.
Plumbing invoicing softwareIs route optimization an extra cost?
No. Route optimization is on every Business Genie plan. Plans start at $50 a month, and the 1-month free trial needs no credit card.
Pricing
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Dispatch
Dispatch your plumbers from one app
Assign jobs, route every plumber’s day and re-route it when an emergency comes in, on the web and in the iOS and Android app. Free for a month, and setup is free.
Plans from $50 a month · No credit card to start