Plumbing scheduling software
Business Genie is plumbing scheduling software for a day of booked work with an emergency dropped into it. Put drain cleanings, water heater swaps and hydro-jetting on each plumber’s day, keep the windows customers were given, and fit an emergency, a leak with the water off at the main, into the day when it is called in.
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The leak that wasn’t on the schedule
An emergency is the call most likely to break a plumber’s day. This Friday was booked around two water heaters, two main line jettings and a dental office that can only be seen between patients. Then a customer calls at 11:30 with the water off at the main, and the leak has to go on someone’s day without anyone else’s window moving.
The day’s calls, each as long as it takes
A faucet is 45 minutes and a water heater two and a half hours. Both main line jettings are on Luis’s day, because the jetter is on his trailer.
Ordered by the shortest drive
Route optimization, on every plan, puts each plumber’s calls in the order that drives least, so each day ends earlier.
The leak at 11:30
It goes on Dani’s day, next after the toilet she is finishing, and the rest of her day re-orders around it. The Ferreiras’ water is off until she is at the door, and she gets turn-by-turn directions there.
Every window kept
The tenant home till noon, the manager on site for the jetting, the dental office between patients: once the leak is in, every call is still inside the window its customer was given.
What else it does, in every trade: scheduling in Business Genie.
Sample day, Fri, Apr 3, a plumbing company’s board: Dani: Water heater replacement at Haddad Residence, 7:12 to 9:42; Toilet repair at Tran Residence, 10:02 to 11:02; Faucet repair at Whitfield Residence, 11:31 to 12:16; Drain cleaning at Ochoa Residence, 12:38 to 1:38; Toilet repair at Kowalski Residence, 1:51 to 2:51. Luis: Main line hydro-jetting at Mesa Verde Apartments, 8:00 to 10:00; Drain cleaning, unit A at Okafor Rentals, 10:20 to 11:20; Main line hydro-jetting at Cactus Ridge HOA, 11:41 to 1:41; Drain cleaning at Ibarra Residence, 1:52 to 2:52. Tomás: Faucet repair at Castillo Residence, 7:20 to 8:05; Drain cleaning at Nguyen Residence, 8:29 to 9:29; Water heater replacement, unit 12 at Superstition Property Mgmt, 9:54 to 12:24; Faucet repair, operatory sink at Sun Terrace Dental, 12:38 to 1:23; Toilet repair at Brennan Residence, 1:48 to 2:48. 14 calls booked for Dani, Luis and Tomás, each in the order it was phoned in.
Sample day, Fri, Apr 3, a plumbing company’s board: Dani: Water heater replacement at Haddad Residence, 7:12 to 9:42; Toilet repair at Tran Residence, 10:02 to 11:02; Faucet repair at Whitfield Residence, 11:31 to 12:16; Drain cleaning at Ochoa Residence, 12:38 to 1:38; Toilet repair at Kowalski Residence, 1:51 to 2:51. Luis: Main line hydro-jetting at Mesa Verde Apartments, 8:00 to 10:00; Drain cleaning, unit A at Okafor Rentals, 10:20 to 11:20; Main line hydro-jetting at Cactus Ridge HOA, 11:41 to 1:41; Drain cleaning at Ibarra Residence, 1:52 to 2:52. Tomás: Faucet repair at Castillo Residence, 7:20 to 8:05; Drain cleaning at Nguyen Residence, 8:29 to 9:29; Water heater replacement, unit 12 at Superstition Property Mgmt, 9:54 to 12:24; Faucet repair, operatory sink at Sun Terrace Dental, 12:38 to 1:23; Toilet repair at Brennan Residence, 1:48 to 2:48. 14 calls booked for Dani, Luis and Tomás, each in the order it was phoned in.
The leak that wasn’t on the schedule
Questions about plumbing scheduling software
Can I fit an emergency call into a plumber’s day?
Yes. Add the call to a plumber’s day and route optimization re-orders the rest of that day around it, keeping each customer’s time window and each job’s length. The plumber gets turn-by-turn directions to the new job in the app.
Can I split the day across several plumbers?
Yes. Route optimization splits the day’s jobs across your plumbers and orders each plumber’s route, so the drain cleanings and the water heater swaps are shared out by where they are, not by who picked up the phone.
Can plumbing customers book online?
Yes. Customers request a drain cleaning, a repair or an inspection from your booking page, including when nobody is free to answer the phone, and the request comes into Business Genie to be scheduled.
Do plumbers see their day on their phone?
Yes. Business Genie runs on the web and in the iOS and Android app, so each plumber has their day, its order and the directions on their phone, and GPS time tracking records their hours.
A plumbing job, from the quote to the follow-up
Business Genie runs the whole job, on the web and in the iOS and Android app. Each stage has its own page: the numbered stops are written for plumbing; the grey rings are the same stage for every trade.
The trade
Plumbing software- 1
- 2
- 3
Dispatched
Plumbing dispatch software - 4
Invoiced
Plumbing invoicing software - 5
Followed up
Plumbing CRM software
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