Plumbing software for small business
Business Genie is plumbing software for small business — solo plumbers and small crews: schedule the day and let it re-route itself when an emergency comes in, invoice and get paid before you leave the property, and take online bookings while you work — on the web and in the iOS and Android app.
What is plumbing software for small business?
Plumbing software for small business is field service management software sized for solo plumbers and small crews: scheduling, dispatch, estimates, invoicing and payment, and customer follow-ups in one place, without the setup and cost of software built for large companies. In a one-truck company the plumber is also the office, so the test is simple: does the office work get done at the job, or does it wait for the evening? Here is the same Tuesday, one piece at a time.
One plumber, one truck, a Tuesday
Sample day, simulated: a plumber who is the whole company. The jobs on the left; the office work around them on the right.
One plumber, one truck, a Tuesday
Sample day, simulated: a plumber who is the whole company. The jobs on the left; the office work around them on the right.
A one-person office: the call goes to voicemail, and the office work waits for the evening.
Bookings land while you’re under a sink
A solo plumber can’t answer the phone with both hands on a water heater. With online booking, the customer picks the service and a time from your booking page, and the job lands on your schedule while you work — no voicemail to return at lunch.
10:32Faucet booked online for today, 3–5 pm
The rest of the day re‑routes around it
Add a job — booked online or phoned in as an emergency — and route optimization re-orders the rest of the day, keeping each customer’s time window and each job’s length, with turn-by-turn directions to the next stop. It’s on every plan.
2:10Disposal, faucet, backflow test: the afternoon in its new order
Invoice from the driveway, paid before you drive on
When the job is done, put the parts and labor on the invoice and send it before you leave the property. The customer pays by card, Apple Pay, PayPal, Venmo or Cash App, so the day’s invoices aren’t waiting at the kitchen table tonight. More on plumber invoicing software.
8:47First invoice sent from the driveway, paid by card
Quote the big job before you leave it
A repipe or a water heater needs a price first. Send the estimate from the driveway with a deposit on it, so part of the price is paid before you buy the pipe.
1:53Repipe estimate sent, deposit paid by card
The books keep up without you
Invoices sync to QuickBooks Online, so QuickBooks stays your accounting and you never type the same invoice in twice.
8:47–4:47Every invoice synced to QuickBooks Online
Tomorrow is routed, and the reviews are asked for
Route optimization puts tomorrow’s jobs in order automatically, and follow-ups and review requests go out automatically — the two things a one-person office leaves for last. Each customer’s jobs stay on one record in the CRM.
5:05Tomorrow’s jobs routed
5:25Review requests sent
When you hire a second plumber
Here is the same Tuesday with a second truck on it, on the same clock. Route optimization splits the eight jobs between the two of you and orders each run; in this sample both runs finish around noon, and the afternoon is open for more jobs. How that works for a growing crew: plumbing dispatch software.
Priced for a one‑truck business
A small plumbing business pays for the software out of the same jobs it runs on it. Business Genie is priced for that:
- Plans
- From $50 a month
- Route optimization
- On every plan
- Free trial
- A month, no credit card to start
- Setup
- Free, with your data moved in by the team
- Runs on
- The web, iOS and Android
Test it on your own jobs
The surest way to choose plumbing software as a small business is to run a few of your own jobs through it before you pay for it. Four things to try in the trial, to tick off as you go.
Questions from small plumbing businesses
Do I need to be tech‑savvy to use this software?
No. Business Genie runs in the iOS and Android app and on the web, and the team sets up your account and migrates your data for free, so you don’t start from an empty screen.
Can I handle emergency calls and same‑day bookings?
Yes. Add the emergency job to the day and route optimization re-routes the rest of the day around it, keeping each customer’s time window and each job’s length. Customers can also request work through online booking while you are on a job.
How does invoicing work for parts and labor?
Create the invoice at the job when the work is done, with the labor and parts on it, and send it; the customer pays by card, Apple Pay, PayPal, Venmo or Cash App. Invoices sync to QuickBooks Online.
How much does Business Genie cost for a small plumbing business?
Business Genie plans start at $50 a month, and route optimization is on every plan.
Does Business Genie sync with QuickBooks Online?
Yes. Invoices sync to QuickBooks Online, so QuickBooks stays your accounting and you never enter the same invoice twice.
What if I grow from solo to a 5‑person crew?
The same account works as you add plumbers. Assign jobs to each of them, or let route optimization split the day’s jobs across your plumbers and order each one’s day automatically.
Can I take deposits on big jobs like water‑heater installs?
Yes. Send an estimate with a deposit for larger jobs — a water heater, a repipe, sewer line work — so part of the price is paid before you buy the materials.
Is there a free trial?
Yes. The free trial lasts a month, and no credit card is required to start it.
More for plumbers
- Plumbing softwareEverything Business Genie does for a plumbing company.
- Plumbing dispatch softwareAssign jobs and route each plumber’s day.
- Plumber invoicing softwareInvoice from the job and take payment there.
- How to start a plumbing businessLicensing, insurance, pricing and the tools you need.
- A small plumbing company, start to finishA walkthrough from the customer’s call to payment.
- QuickBooks Online integrationHow invoices reach your books.
- Business Genie vs JobberHow the two compare.
- Business Genie vs Housecall ProHow the two compare.
- PricingThe plans, and what each one includes.
Run tomorrow’s jobs in it
Put a day of your own jobs in the trial, work it from the app, send each invoice from the driveway, and see what is left for the evening.