Electrician dispatch software
Business Genie is electrician dispatch software: assign service calls and larger jobs to your electricians, and every day is routed by the shortest drive and re-routed when a call is added — on the web and in the iOS and Android app.
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11:40: kitchen outlets dead on Juniper Way, an electrician promised by 2 pm. Three vans are out.
Sample day: three vans on a one-mile street grid at 28 mph, each job as long as it takes, each window as the customer was given it. In Business Genie the office assigns the call; route optimization re-orders that electrician’s day.
Sample day: three vans on a one-mile street grid at 28 mph, each job as long as it takes, each window as the customer was given it. In Business Genie the office assigns the call; route optimization re-orders that electrician’s day.
Dispatching the 11:40 call
Electrician dispatch is deciding who takes each job, and what it does to the rest of their day. On this Tuesday three vans are out, and at 11:40 a customer calls: the kitchen outlets are dead and the GFCI won’t reset. The office promises an electrician by 2.
Luis’s day is the electrician’s day on the electrical page, stop for stop: a Level 2 charger in the morning, four service calls after it. Dana runs short service calls all day, each with a window. Nate and Ari have one job, all day: a panel upgrade.
The nearest van can’t leave
Nate and Ari are 1 mile from Juniper Way, halfway through a panel upgrade at the Novak house: 100 A to 200 A. The power there is off until the city inspector passes the new panel at 1:30 pm, and the job runs to 3:15 pm. Nobody walks away from a house with its power off, so if the call went to them it would wait until 3:17 pm: 1 h 17 min past the promise.
What the call does to each afternoon
Luis is finishing a Level 2 charger install until 11:45 am; Dana is on a dimmer job until 11:50 am. Put the call into each afternoon, routed by the shortest drive with every window kept, and Luis reaches Juniper Way at 12:58 pm, his day running to 4:56 pm instead of 4:06 pm. Dana reaches it at 11:56 am, her day running to 4:22 pm instead of 3:31 pm.
Both keep the promise, Luis with 1 h 02 min to spare and Dana with 2 h 04 min. Each afternoon gets 3 miles longer; Dana gets there 1 h 02 min sooner.
Assign it, and the day re‑routes
The office assigns the call to Dana. Route optimization re-orders the rest of her afternoon around it, keeping each customer’s time window and each job’s length. Taken next with the rest in the order it was booked, the ceiling fan in the nursery would start at 2:09 pm, 9 min past its 12–2 window. Routed, it goes straight after the call, the outdoor outlets for the patio move to the end of the day, and every window holds.
When one electrician can’t take the extra work, route optimization splits the day’s jobs across the crew. It is on every plan, and it is the same for every trade: see dispatch in Business Genie.
What the electrician sees
Dana’s phone a moment after the call: the dimmers she is finishing, Juniper Way added next, the rest of the afternoon in its new order with the drive to each stop, and directions to the call. Electricians work from the iOS and Android app; the office dispatches from the web.
Dana’s route after the 11:40 call · sample data
- Directions
- Turn-by-turn directions to the next job open from the job itself, in the order the day was routed.
- Hours
- Electricians track their hours from the app with GPS time tracking, so time on each job is recorded on the job, and job costing shows what it cost to do.
- Invoice
- When the job is done, the electrician invoices from the job and the customer pays by card, Apple Pay, PayPal, Venmo or Cash App.
Electrician dispatch questions
How does Business Genie dispatch work for emergency electrical calls?
Add the call as a job and assign it to an electrician. Route optimization re-orders the rest of that electrician’s day around it, keeping time windows and job lengths, or splits the jobs across the crew. The electrician opens turn-by-turn directions from the job.
Does Business Genie work on electricians’ phones?
Yes. Business Genie runs in the iOS and Android app as well as on the web, and each customer’s details are kept in its CRM.
How do I manage multiple electrical crews?
Assign jobs to each electrician from the schedule, or let route optimization split the day’s jobs across them. Each electrician’s day is then ordered by the shortest drive, with time windows and job lengths kept.
Does Business Genie track electricians’ time with GPS?
Yes. GPS time tracking records hours from the app, so time on each job is recorded where the work happened, and job costing shows what each job cost to do.
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