Electrician Dispatch Software That Gets Techs On-Site Faster
Stop the phone tag and whiteboard chaos. Business Genie shows you where every electrician is, lets you assign jobs with one click, and gets your techs to emergency calls 40% faster.
Everything You Need to Dispatch Electrical Jobs
Live Dispatch Map
See every electrician's location, current job, and availability in real-time. Color-coded pins show who's available, en route, or on a job.
One-Click Assignment
Click the job, click the electrician, done. They get instant notification with customer details and driving directions.
GPS Fleet Tracking
Track vans and techs in real-time. Know exact arrival times, verify job site visits, and optimize routes automatically.
Mobile Tech App
Techs see job queue, customer history, and panel photos from past visits. Mark jobs complete, add notes, and capture photos from the field.
Instant Notifications
Push notifications for new jobs, schedule changes, and urgent dispatches. Techs confirm receipt so you know they got the message.
Customer ETA Updates
Customers get automatic "tech on the way" notifications with real-time arrival estimates. Fewer "where is the electrician?" calls.
Frequently Asked Questions
How does Business Genie dispatch work for emergency electrical calls?
When an emergency call comes in, you see all your electricians on a real-time map with their current location and job status. One click assigns the call to the nearest available tech. They get an instant mobile notification with customer details, job description, and turn-by-turn directions. Average dispatch-to-arrival time drops by 40% compared to phone-based dispatch. For after-hours emergencies, you can set up auto-dispatch to your on-call electrician.
Can electricians see job details and customer history on their phone?
Yes. The mobile app shows complete job information including service address, customer contact, job type, special instructions, and full service history at that location. Electricians can see previous work orders, panel photos from past visits, known issues, and notes from other techs. This context helps them arrive prepared with the right parts and knowledge of the electrical system.
How do I manage multiple electrical crews across different job types?
You can organize technicians by skill set (residential, commercial, industrial) or service type (new construction, service calls, panel upgrades). The dispatch board filters by crew type so you assign the right electrician to each job. You can also set certifications and qualifications so the system only suggests qualified techs for specific job types like generator installations or EV charger hookups.
How does GPS tracking help with electrical service dispatch?
Real-time GPS shows exactly where each electrician is, whether they are en route, on-site, or between jobs. This helps you dispatch the closest available tech for urgent calls, give customers accurate arrival windows, verify job completion times for billing, and identify routing inefficiencies. Privacy controls let you disable tracking outside work hours.
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