Missed Call Recovery
Every missed call is a customer calling your competitor instead. This program turns missed calls into booked jobs with automatic text-back, smart routing, and follow-up sequences.
Instant Text-Back
When you miss a call, Business Genie sends an automatic text within 10 seconds: "Sorry we missed your call! How can we help?" The customer sees a real response from your business, not silence. Customizable message with your business name and a link to book online. Works 24/7 including weekends and holidays.
Smart Call Routing
Route calls to available team members before they go to voicemail. Set up a call chain: try the owner first, then the office manager, then a teammate. After-hours calls can route to an on-call technician or straight to text-back. You decide who answers what, and when.
Lead Capture from Voicemail
When calls do go to voicemail, Business Genie transcribes the message and creates a lead record automatically. You see the caller name, phone number, transcription, and time of call in one place. No more listening to 15 voicemails at the end of the day trying to call everyone back.
Follow-Up Sequences
Missed call leads get an automatic follow-up sequence: immediate text, follow-up call reminder for you at your next break, and a second text 4 hours later if they have not booked. This 3-touch sequence recovers an additional 15-20% of leads beyond the initial text-back.
Frequently Asked Questions
How fast does the text-back go out?
Within 10 seconds of the missed call. Speed matters because customers are actively looking for help right now. A text that arrives 5 minutes later is 3x less likely to get a response than one that arrives in 10 seconds. The customer often has not even finished calling the next contractor on their list.
Can I customize the text-back message?
Yes. You write the message that gets sent. Most contractors use something simple like: "Hi, this is [Business Name]. Sorry we missed your call! How can we help? You can also book online here: [link]." You can include your online booking link, business hours, or any other information. Different messages can be set for business hours vs. after-hours.
Does this work for after-hours and weekend calls?
Yes. The text-back works 24/7 automatically. You can set different messages for different times: during business hours ("We are on a job, we will call you back within 30 minutes"), after hours ("We are closed but will call you first thing tomorrow. Book online for the earliest available slot."), and weekends. The system never sleeps even when you do.
Stop losing leads to voicemail
Activate missed call text-back today. Free 1-month trial, no credit card required.
No credit card required