Appliance repair software for dispatch, routing and payment

Most repairs end on the first visit

An appliance repair call starts as a diagnosis. The tech reads the model and serial number off the tag, runs the appliance and tests the parts that could cause the fault. When the part is on the truck, the repair is finished on the same visit.

Customers wait at home for those visits, inside the window you gave them, or pick one themselves through online booking. Scheduling and dispatch put each call on a tech, and route optimization orders every day by the shortest drive while keeping the windows and the length of each job. It is on every plan.

In the sample week, 16 of the 21 first visits end there, with a part from the truck or none at all:

thermal fuse · door latch · drain pump · bake element · door lock motor · spark igniter · belt and idler pulley · drain hose cleared · defrost timer · defrost drain cleared · heating element · drive belt · suspension rods · start relay · condenser fan motor · blocked vent cleared

When the part is not on the truck

A control board, a gasket or a heater made for one model is ordered from a parts supplier, and the customer agrees to the repair before it is. From the first visit, the tech sends an estimate for the part and the labor.

In Business Genie an estimate can carry a deposit, so the customer pays toward the part before you order it. Five of the sample week’s repairs wait on a part: two or three days for most, a week for the control board.

1. Refrigerator not coolingMon · defrost heater orderedBack Thuthree days
2. Dishwasher leaking at the doorTue · door gasket orderedBack Frithree days
3. Washer stops mid-cycle with an error codeTue · control board orderedBack Next Tuea week
4. Ice maker not making iceTue · water inlet valve orderedBack Thutwo days
5. Wine cooler warm insideWed · evaporator fan motor orderedBack Fritwo days

The return visit goes on the day the part arrives

When the part comes in, the return visit is booked like any other job: the same address, a window for the customer, a shorter visit because the fault is already known.

Thursday in the sample holds two of them among four other jobs. As booked, in the order the calls came in, the day takes 1 h 30 min of driving; routed, 58 min, with every window kept.

At 10:00 a refrigerator stops cooling. Add the job and the rest of the day re-orders around it, keeping the windows already promised: it is fitted in at 12:41 pm and the day is done at 2:35 pm. Taken straight after the job in hand, with the rest driven as booked, the day runs to 3:47 pm and misses a morning window. The tech gets turn-by-turn directions to each next stop.

Paid at the appliance

On the second visit the part goes in and the appliance runs a full cycle before the tech leaves (in the sample, Thursday at 10:46 am, 40 minutes on site). The invoice goes out from the job.

The customer pays by card, Apple Pay, PayPal, Venmo or Cash App, and invoices sync to QuickBooks Online. Job costing sets what a repair cost you against what you charged for it, and GPS time tracking records when each tech clocks in and out on the job. Automated follow-ups and review requests go out after the repair.

Route your own week of repairs

Put in your service calls, how long each takes and the windows you promise, and Business Genie puts every day in the order that drives least, and re-orders it when a call comes in.

The first month is free and you do not need a credit card to start. The team sets up your account and moves your data over at no charge, and plans start at $50 a month after the trial.